The Claims Transformation Forum, which will assemble leading insurance companies from across Europe to discuss how they are transforming claims into a faster, leaner and more customer-focused function. “I am very excited by the outstanding panel of speakers for this year’s forum, who are here to guide the delegation through their biggest challenges,” commented Kim Palfrey, the forum’s director. “We have assembled an innovative programme with keynotes, roundtables, panel discussions and networking sessions led by the most senior and experienced claims professionals in the industry, who will be on hand to answer the most pressing questions.” The expert speaker panel includes:
- Inji Charkani, Chief Claims Officer, AXA
- Martin Milliner, Claims Director, LV
- Mark Taylor, Head of Auto Claims Technical Controller EMEA, AIG
- Bob Spencer, Head of Claims Counter Fraud, Direct Line
- Alessandro Paoli, Head of Claims Strategy Development & Delivery, Zurich
- Travis Bowles, Head of P&C UK Claims, Amlin
- Peter Smith, Claims Director, ERS
- Caroline Johnson, Head of Third Party Claims and Technical Services, LV
- Ingrid Woodward, Vice President, Global Customer Operations, AIG
- Julian Millar, Head of Claims, Travelers
- Adam Gooch, Head of Claims & Insurer Protection, Coverbox
- Lily Monk, Director, Household Claims, Direct Line
- Bob Still, Claims Director, Tradex Insurance
- Polly Fishwick, Head of Strategic Change, Wesleyan Assurance Society
- Kulbir Kang, Head of Casualty and Motor Claims Operations, Zurich
