How do we collect information from you?
We obtain information about you when you subscribe to one of our services, make general enquiries about our service or send us billing details.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- Track activity on our websites
- Surveys to improve our service
- Standard contact and record keeping.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We process all your data internally and will not share your personal information with third parties without your permission. See further details below.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences and withdraw consent for processing at any time by contacting us by email info [at] solvencyiiwire.com.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info [at] solvencyiiwire.com.
You have the right to ask for a copy of the information Solvency II Wire holds about you.
Right to portability
You can request that personal data held by Solvency II Wire be transported to another provider. Please email us at: info [at] solvencyiiwire.com
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet. We take reasonable precautions to ensure your data is secure.
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Use of ‘cookies’
Information on deleting or controlling cookies as well as more general information about cookies is also available at www.aboutcookies.org .
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies by visiting:
There are several types of cookies that are used to keep track of information needed by a site user as they travel from page to page within a website.
Cookies can be used to track internet activity after the user has left a website. These are normally facilitated by organisations external to the website being visited and are generally known as ‘third-party’ cookies. They usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used.
Other Third Party processing activities
If you shorten our site URLs, for example on Twitter or LinkedIn, we may use services such as goo.gl, bit.ly, tinyurl.com and ow.ly to do so, and our site works with these to rebrand our URLs. Our websites sometimes offers features that allow users to share links with social networks and our site may shorten that URL using one of these services.
These services provide us with anonymised, aggregated statistics relating to the use of our shortened URL, for example by telling us how many times it has been clicked on. We do not have access to the IP address of your computer collected by these services or any other identifiable information about you. Nor do they have any access to data collected on our website.
For more information on these services please see below:
Ow.ly url shortener, ow.ly
We currently use Google Analytics to measure and analyse visitor information related to our web site.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. For information on how to reject or delete this cookie.
Please visit https://www.google.com/intl/en/privacypolicy.html for more information.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in November 2021.
Solvency II Wire Ltd is registered in England & Wales: 8087435. Registered office: International House, 28 Holborn Viaduct, London EC1A 2BN United Kingdom